I have completed all of the KYB steps, now what?
Once you have submitted the KYB form, our support team will contact you within three business days. If you have not heard back by the third day, feel free to contact our support team.
Manual Review and Additional Delays:
In certain cases where the document or image submitted does not meet the requirements or requires further scrutiny, our team may need to conduct a manual review. This additional step, although time-consuming, ensures the accuracy and integrity of our verification process. We understand this may result in further delays, and we apologize for any inconvenience that was caused.
Communication and Next Steps:
If additional steps are required to complete the verification process, our support team will immediately contact you via email. Our message will have clear instructions on what you need to do next. We encourage you to regularly check your email, including spam or junk folders, to ensure you get all important correspondence from us.
Other helpful articles
To learn more about Stably, visit our website.