Automated Verification and Timeframe:

Typically, our Know Your Customer (KYC) verification process is automated, usually taking only a few minutes to a few days to complete. During this time, the system will carefully examine the documents or images you have submitted to validate your identity and meet our requirements. If everything matches our criteria, the verification process will be completed soon.

How Long Does KYC Take?

For approximately 98% of registrations, KYC verification will only take a few minutes once you have submitted your documentation.

Manual Review and Additional Delays:

However, in certain cases where the document or image submitted does not meet the requirements or requires further scrutiny, our team may need to conduct a manual review. This additional step, although time-consuming, ensures the accuracy and integrity of our verification process. We understand this may result in further delays, and we apologize for any inconvenience that was caused.

Communication and Next Steps:

If additional steps are required to complete the verification process, our support team will immediately contact you via email. Our message will have clear instructions on what you need to do next. We encourage you to regularly check your email, including spam or junk folders, to ensure you get all important correspondence from us.

Escalating Verification Issues:

We understand that some situations may necessitate a quicker resolution. If your account has not cleared the KYC process by the third business day, we kindly request that you contact our dedicated support team. They are well-equipped to help you and address any concerns you may have.

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