Account verification / know your customer (KYC)
To verify your identity and accomplish our global KYC verification, we require you to submit a valid Proof of Identity. If you do not have these documents assembled, you can log back in later to complete the registration process and upload the required document(s).
Why is KYC verification required to open an account with Stably?
KYC Compliance is a required Customer Identification Program (CIP) in which U.S. financial institutions must verify the identity of individuals wishing to conduct financial transactions with them.
KYC helps financial institutions (and other businesses) answer the question, “Is this person real?” As a consumer, KYC is an essential step in the onboarding process that verifies your identity and helps protect you against identity theft, synthetic identity fraud, and more.
How long does KYC take?
For approximately 98% of registrations, KYC verification will only take a few minutes once you have submitted your documentation.
What is needed for the KYC process?
A device with camera
Email address
First name / Last name
Date of birth
Address information
SSN or Tax ID
Proof of identity
A Valid (unexpired) Government Issued Photo Identification.
Acceptable file types: JPEG, PNG, PDF.
Note: If you submit a Driver's License, Government Issued Photo ID or Resident’s Permit, you must upload the front and back of the ID (as separate files). If you submit a Passport, you must upload the page containing your photo and passport number.
Ensure your ID image is clear, and the information on the ID is legible. Avoid glare spots on the ID image. The image you upload should contain the ID only and be cropped to the four corners of your ID – no whitespace surrounding your ID. (See below image example)
ID must be issued by a State/Provincial/Federal Government.
For US Residents, a Driver’s License or Passport is preferred. For all other users, a Passport is preferred.
Can I upload documents in languages other than English?
To verify your Stably Ramp account, we need to have all documents submitted in English for review. If you do not have these documents in English, please provide a translated and certified copy for account verification.
How long does verification usually take?
Individual KYC verification for Stably Ramp usually takes around 5 minutes or less for US citizens/residents. For non-US users, it may take up to 48 hours.
My account is not KYC verified yet
Approximately 2% of registrations will require a manual review process. If you have not been verified after 48 hours, please get in touch with our support team.
What happens when my account does not pass KYC verification?
Unfortunately, if your account does not pass verification (denied KYC), we cannot open an account for you for reasons we cannot disclose. We appreciate your cooperation and understanding.
To learn more about Stably, visit our website.