Account verification / know your customer (KYC)
To verify your identity and accomplish our global KYC verification, we require you to submit a valid Proof of Identity and a valid Proof of Address. If you do not have these documents assembled, you can log back in later to complete the registration process and upload the required document(s).
Why is KYC verification required to open an account with Stably?
KYC Compliance is a required Customer Identification Program (CIP) in which U.S. financial institutions must verify the identity of individuals wishing to conduct financial transactions with them.
KYC helps financial institutions (and other businesses) answer the question, “Is this person real?” As a consumer, KYC is an essential step in the onboarding process that verifies your identity and helps protect you against identity theft, synthetic identity fraud, and more.
Learn more about KYC verification from our vendor Socure here.
How long does KYC take?
For approximately 98% of registrations, KYC verification will only take a few minutes once you have submitted your documentation.
What information is needed for the KYC process?
Mobile Device (Phone)
First Name / Last Name
Date of Birth
SSN or Tax ID
Proof of identity
A Valid (unexpired) Government Issued Photo Identification.
Acceptable file types: JPEG, PNG, PDF.
Max file size is 8MB per file
Ensure your ID image is clear, and the information on the ID is legible. Avoid glare spots on the ID image. The image you upload should contain the ID only and be cropped to the four corners of your ID – no whitespace surrounding your ID. (See below image example)
ID must be issued by a State/Provincial/Federal Government. For US Residents, a Driver’s License or Passport is preferred. For all other users, a Passport is preferred.
Proof of address
Options for Proof of Address document(s) that show your complete name and address and are dated within the past 90 days:
Electric or other utility bills
Cell phone bill
Credit card or bank statement
Acceptable file types:
Max file size is 8MB per file.
Before taking the image, ensure your Proof of Address document is flat, without creases. The Proof of Address image should be clear, and the information on the document legible.
Crop the image to the four corners of the document to include only the document and no white space surrounding it.
The following are acceptable to use for proof of address verification:
Monthly Bill Statement
Bank/Credit Card Account Statement
Rental Lease Agreement
Copy of Real Estate Property Title
Property Tax Bill
Can I upload documents in languages other than English?
To verify your Stably Ramp account, we need to have all documents submitted in English for our compliance team to review. If you do not have these documents in English, please provide a translated and certified copy for account verification.
How long does verification usually take?
Individual KYC verification for Stably Ramp usually takes around 5 minutes or less for US citizens/residents. For non-US users, it may take up to 48 hours. Entity KYB verification for Stably Prime may take up to 2 weeks.
My account is not KYC verified yet
Approximately 2% of registrations will require a manual review process. If you have not been verified after 24 hours, please get in touch with our support team.
What happens when my account does not pass KYC verification?
Unfortunately, if your account does not pass verification (denied KYC), we cannot open an account for you for reasons we cannot disclose. We appreciate your cooperation and understanding.
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